Thank you for using Clessidra. If the answers below don’t solve your problem, please contact us at the email address at the bottom of this page.
My data doesn’t sync with iCloud
- Make sure all of your devices are signed in to iCloud with the same Apple Account.
- In the iOS Settings app, go to your Apple Account > iCloud and make sure iCloud is turned on for Clessidra.
- You can check the iCloud status in the app’s Settings screen.
- Depending on your connection, changes may take some time to appear.
I don’t receive reminders
- Make sure Deadline Reminders is turned on in the app’s Settings screen.
- In the iOS Settings app, go to Notifications > Clessidra and make sure notifications are allowed.
- Reminders are sent only for items with a deadline. You can check the reminder timing and time for each item in its edit screen.
Widgets show outdated information
Widgets are configured to update their display about once an hour. Opening the app and then leaving it requests a widget update. The operating system controls the actual update timing, so changes may take some time to appear.
I want to change my birthday or lifespan
You can change them at any time in the app’s Settings screen.
I want to restore a deleted item
Deleted items move to the trash and can be restored for 30 days. Open the trash from the Sort & Filter menu in your bucket list, or from the Settings screen.
Switching devices and backups
If you are signed in to iCloud, your data syncs to your new device automatically. You can also export and import JSON backups from the Settings screen.
About tips
Tips are optional purchases to support development and do not unlock features. To cancel a purchase or request a refund, visit Apple’s support site at reportaproblem.apple.com.
Contact
When reporting a problem, please include your device model, iOS version, app version, and the steps that led to the problem.